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Home
About Us
Who We Are
Board of Directors
Our Management
Opportunities
Broker Information
Careers
Procurement
Environmental, Social & Governance (ESG)
Corporate Social Responsibility (CSR)
ATIDI KYC
Our Solutions
Non-honoring of Sovereign or Sub-Sovereign Obligations
Political Risk / Investment Insurance
Credit Risk Insurance
Surety Bonds
Energy Solutions
Regional Liquidity Support Facility (RLSF)
Transparency Tool
Projects and Initiatives Supported
Reinsurance
Claims
Investor Relations
Member States
Non African Member States and Institutional Members
Membership Process
Strategic Partners
Financials
Rating
Corporate Governance
News & Updates
Press Releases
Feature
Events
Annual General Meeting 2025
Past Events
Blog
Newsletter
Publications
Media Kit
Contact Us
Grievances
Step
1
of
3
33%
1.Contact Information
Required. ATIDI does not process anonymous complaints
Name
*
Telephone
Email
*
Gender
Male
Female
N/A (for organizations or representatives of a community)
Are you a representative submitting this complaint on behalf of the complainant(s)?
Yes
No
If you selected Yes, please attach a copy of the representational authority signed by the complainant(s)/members of the community.
Max. file size: 512 MB.
Do you consent to have your personal information shared with the Borrower(s) and/or relevant third parties (e.g., insured, project implementing agency, etc.) of the project you are complaining about?
Yes
No
If you selected No, please elaborate
Do you fear retaliation for making this complaint?
Yes
No
If you selected No, please elaborate
2. Project Information
Project Name:
Country:
*
Project Location
*
City, etc.
3. The Complaint
Please explain the type of harm you believe ATIDI-supported project has caused or is likely to cause you or your community.
Social
Yes
No
Environmental
Yes
No
Other
Yes
No
Comments
Comments
4. Efforts to resolve the complaint
a. Have you raised your complaint through the project-level grievance mechanism?
Yes
No
b. What action was taken by the project-level grievance mechanism to resolve the complaint?
You may print the form and sign it. Alternatively, you may click in the box below and add a photo of your signature if you prefer.
Signature Upload
Max. file size: 512 MB.
Date of complaint:
*
MM slash DD slash YYYY
Please attach supporting documents, if available.
Max. file size: 512 MB.
ATIDI will process your personal data submitted in this form in accordance with the ESG policy. ATIDI will not disclose any information that may reveal your identity without your consent.